Refund policy
🔁 7-Day Return Policy – ALNORAH
At ALNORAH, we strive to deliver quality and satisfaction with every order. If you’re not completely happy with your purchase, you may request a return under the conditions below.
✅ Eligibility for Returns
To qualify for a return:
- The item must be returned within 7 days of delivery
- Product must be unused, unopened, and in original packaging
- Original seal must be intact (if applicable)
- A valid proof of purchase (order number or receipt) is required
❌ Non-Returnable Items
We do not accept returns for:
- Opened or used perfumes
- Products with damaged or missing packaging
- Items marked as final sale or discounted (optional — remove if not applicable)
🔄 Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item:
- Notify us within 24–48 hours of delivery
- Share clear photos of the product and packaging
After verification, we will offer a replacement or full refund.
💰 Refunds
- Approved returns will be processed within 5–7 working days
- Refunds will be issued via your original payment method
- Shipping charges are non-refundable (optional)
🚚 Return Process
- Contact us via WhatsApp or Instagram with your order details
- Share images of the product
- Our team will guide you through the return or exchange process
⚠️ Important Note
Due to hygiene and safety reasons, perfumes cannot be returned once opened or used.